Your happiness is important to us. If unsatisfied with your purchase, we offer complimentary return shipping, within 30 days of your delivery date (extended to 60 days for orders placed Nov 1 - Dec 1)  You can return for store credit, exchange for a

<div data-no-instant id="isPasted"><p>Your happiness is important to us. If unsatisfied with your purchase, we offer complimentary return shipping, within 30 days of your delivery date (extended to 60 days for orders placed Nov 1 - Dec 1) &#xA0;You can return for store credit, exchange for a different product, or get a full refund to the original payment method. All returned items must be in unaltered condition to be accepted. Please email us at&#xA0;<a href="mailto:help@hellonoemie.com" style=" text-decoration: none;">help@hellonoemie.com</a> for your Fed Ex Return Shipping Label.</p><p>*Shipping charges may apply if you return or exchange the same item more than once. &#xA0;Or if you use multiple shipping labels on the same order. Once a customer exceeds the designated return limit(10 returns), they will be responsible for covering the shipping and refurbishing charges associated with the return. Please do not return an item in a box that is larger than the box you received the order in, if you do you may be charged the extra Fed Ex shipping cost. You cannot re-order the exact item you returned for a refund and ask to return it again for a refund. (some people were taking advantage of our flexible return policy and wearing our jewelry until just before the 30-day return policy, sending it back, then re-ordering, and doing this over and over again) No&#xE9;mie monitors returns to identify potential misuse or abuse of our flexible return policies. We reserve the right to refuse service to anyone.&#xA0;</p></div><div data-no-instant><a data-copy-link data-hc-toggle-article-listener-is-set="yes" data-no-instant href="https://www.hellonoemie.com/apps/help-center#how-can-i-make-returns-or-exchanges" style=" text-decoration: none;"><h4 data-copy-title id><br></h4></a></div><p><br></p>

How do I return my order?

If the ring, necklace, or bracelet you ordered does not fit, please email us at help@hellonoemie.com, and we will be happy to exchange your piece for a different size or a different design. Shipping charges and production costs may apply if you excha

<p>If the ring, necklace, or bracelet you ordered does not fit, please email us at&#xA0;<a href="mailto:help@hellonoemie.com" id="isPasted" style=" text-decoration: none;">help@hellonoemie.com</a>, and we will be happy to exchange your piece for a different size or a different design. Shipping charges and production costs may apply if you exchange an item more than once or if you exchange a custom made design.&#xA0;</p>

I need help exchanging my order

If the ring, necklace or bracelet you ordered does not fit, please email us at help@hellonoemie.com and we will be happy to exchange your piece for a different size. Shipping charges and production costs may apply if you return or exchange an item mo

<p>If the ring, necklace or bracelet you ordered does not fit, please email us at&#xA0;<a href="mailto:help@hellonoemie.com" id="isPasted" style=" text-decoration: none;">help@hellonoemie.com</a> and we will be happy to exchange your piece for a different size. Shipping charges and production costs may apply if you return or exchange an item more than once.</p>

What if I ordered the wrong size?

Yes, all Noémie jewelry purchased on hellonoemie.com comes with a lifetime warranty. Our jewelry is made with a paramount attention to detail and the highest quality materials. We stand behind the quality and craftsmanship of our jewelry. Our free wa

<p id="isPasted">Yes, all No&#xE9;mie jewelry purchased on hellonoemie.com comes with a lifetime warranty. Our jewelry is made with a paramount attention to detail and the highest quality materials.&#xA0;</p><p>We stand behind the quality and craftsmanship of our jewelry. Our free warranty is against any manufacturing defects on all No&#xE9;mie Fine Jewelry. If you experience damage to your design due to manufacturing, please contact us at <a href="mailto:help@hellonoemie.com" style=" text-decoration: none;">help@hellonoemie.com</a> to initiate an exchange.&#xA0;</p><p>&#xA0;</p><p>If a manufacturing issue is found, we will repair the damage or replace the item without any fees. Our manufacturing warranty does not include product loss, theft, damage, or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.&#xA0;</p><p>Please know, if taking your piece to an outside jeweler for repairs or adjustments, the No&#xE9;mie lifetime warranty will be voided. No&#xE9;mie is not responsible for lost or stolen items once declared &apos;Delivered&apos; by the delivery service. We also recommend that you maintain independent insurance coverage for your jewelry to help cover loss, or theft.</p>

Does my order include a warranty?

Returned orders will be processed within 10 business days of its arrival to our warehouse. Refunds will be issued to the original form of payment.  You can return for store credit, a different product, or a refund to the original payment method. All

<p id="isPasted">Returned orders will be processed within 10 business days of its arrival to our warehouse. Refunds will be issued to the original form of payment. &#xA0;You can return for store credit, a different product, or a refund to the original payment method.</p><p>All returns of damaged, altered by an outside jeweler or outside of our 30-day return window will be issued store credit.</p>

When can I expect my refund?

noemie

Returns or Exchanges

What Payment Methods does Noémie Accept?

What is the easy monthly payment option and how does it work?

Why am I being charged Sales tax on my order?

What does it mean when you say an IGI certificate is included with a purchase?

Can I include a personalized gift message with my purchase?

How do I cancel my order?

Ordering

When will my order arrive?

Where does Noémie jewelry ship from?

Will I need to sign for my package?

Will my purchase be insured?

Does Noémie ship internationally?

Do you ship to PO or APO/FPO Boxes?

Do you have recyclable packaging?

Will my jewelry arrive in a discreet box?

Shipping

What size ring should I get?

Do you have anywhere I can try Noémie jewelry on?

Sizing

Can you help me design a custom engagement ring?

How long does a custom order take?

Can I return my custom order?

How does the custom design process work?

Can you set my own stone in a custom piece?

Can I exchange for a different size?

Does my custom engagement ring come with a GIA certificate?

How do I take care of my engagement ring?

Do you offer repair services?

Custom Designs and Engagement Rings

Why is Noémie jewelry so much less than jewelry in retail stores?

How do I take care of my jewelry? GOLD AND PLATINUM JEWELRY  Most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Please be sure to avoid exposing gold jewelry to household bleach or harsh chemicals, which will quickly cause

How do I stay up to date on new collections?

What do I do if something I want is out of stock?

Where is your jewelry made?

Are the diamonds you use conflict-free?

Can I purchase a Noémie Gift Card?

Can I combine my gift card or reward points with promotional codes?

How does your referral program work?

Where do I direct press requests?

Do you offer refurbishing services?

Are Gift With Purchase promotions available for discounted products?

How do I join the loyalty program?

How do I use my points?

Is there a minimum order value to use my points for a discount or free gift with purchase?

Loyalty Rewards