noemie

<p>We begin with a conversation to discuss your design ideas and answer any questions that you may have. &#xA0;We will then send over some suggestions. Once you decide your final design, we provide a sketch along with pricing. Once design and pricing are confirmed we send over a link to place the order in full. Shortly after the order is placed, we can also send a a CAD (3D computer-aided design) image for your approval if needed. Custom designs come with free returns for a full refund (on custom orders under $1,000) within 30 days if you are not 100% satisfied with the design.&#xA0;<br id="isPasted"><br>*There are no refunds for custom orders over $1,000. Orders over $1000 come with a free adjustment of the design if it does not fit as expected, or can be returned for store credit.</p>

We begin with a conversation to discuss your design ideas and answer any questions that you may have.  We will then send over some suggestions. Once you decide your final design, we provide a sketch along with pricing. Once design and pricing are con

How does the custom design process work?

Custom Designs and Engagement Rings

What Payment Methods does Noémie Accept?

What is the easy monthly payment option and how does it work?

Why am I being charged Sales tax on my order?

What does it mean when you say an IGI certificate is included with a purchase?

Can I include a personalized gift message with my purchase?

How do I cancel my order?

Ordering

When will my order arrive?

Where does Noémie jewelry ship from?

Will I need to sign for my package?

Will my purchase be insured?

Does Noémie ship internationally?

Do you ship to PO or APO/FPO Boxes?

Do you have recyclable packaging?

Will my jewelry arrive in a discreet box?

Shipping

What size ring should I get?

Do you have anywhere I can try Noémie jewelry on?

Sizing

How do I return my order?

I need help exchanging my order

What if I ordered the wrong size?

Does my order include a warranty?

When can I expect my refund?

Returns or Exchanges

Can you help me design a custom engagement ring?

How long does a custom order take?

Can I return my custom order?

Can you set my own stone in a custom piece?

Can I exchange for a different size?

Does my custom engagement ring come with a GIA certificate?

How do I take care of my engagement ring?

Do you offer repair services?

Why is Noémie jewelry so much less than jewelry in retail stores?

How do I take care of my jewelry? GOLD AND PLATINUM JEWELRY  Most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Please be sure to avoid exposing gold jewelry to household bleach or harsh chemicals, which will quickly cause

How do I stay up to date on new collections?

What do I do if something I want is out of stock?

Where is your jewelry made?

Are the diamonds you use conflict-free?

Can I purchase a Noémie Gift Card?

Can I combine my gift card or reward points with promotional codes?

How does your referral program work?

Where do I direct press requests?

Do you offer refurbishing services?

Are Gift With Purchase promotions available for discounted products?

How do I join the loyalty program?

How do I use my points?

Is there a minimum order value to use my points for a discount or free gift with purchase?

Loyalty Rewards

How does the custom design process work?Updated 4 months ago