noemie

All orders (not including pre-orders and custom pieces) usually take 1-2 business days. Orders shipping to the continental United States can be processed with the option of complimentary Overnight Delivery or 1 - 2 day delivery via Fed Ex.&#xA0;*Orders shipping to Alaska and Hawaii are delivered within 3 business days of receiving your shipping confirmation email.**All Pre-Order and custom pieces are made to order and our team of craftsmen need time to handcraft it for you. &#xA0;The timeline can range from 1 week to 5 weeks for completion depending on the design ordered. If you need it by a specific date please reach out to us with your desired delivery date and we will confirm if its doable.&#xA0;

All orders (not including pre-orders and custom pieces) usually take 1-2 business days. Orders shipping to the continental United States can be processed with the option of complimentary Overnight Delivery or 1 - 2 day delivery via Fed Ex. *Orders sh

When will my order arrive?

Shipping

What Payment Methods does Noémie Accept?

What is the easy monthly payment option and how does it work?

Why am I being charged Sales tax on my order?

What does it mean when you say an IGI certificate is included with a purchase?

Can I include a personalized gift message with my purchase?

How do I cancel my order?

Ordering

Where does Noémie jewelry ship from?

Will I need to sign for my package?

Will my purchase be insured?

Does Noémie ship internationally?

Do you ship to PO or APO/FPO Boxes?

Do you have recyclable packaging?

Will my jewelry arrive in a discreet box?

What size ring should I get?

Do you have anywhere I can try Noémie jewelry on?

Sizing

How do I return my order?

I need help exchanging my order

What if I ordered the wrong size?

Does my order include a warranty?

When can I expect my refund?

Returns or Exchanges

Can you help me design a custom engagement ring?

How long does a custom order take?

Can I return my custom order?

How does the custom design process work?

Can you set my own stone in a custom piece?

Can I exchange for a different size?

Does my custom engagement ring come with a GIA certificate?

How do I take care of my engagement ring?

Do you offer repair services?

Custom Designs and Engagement Rings

Why is Noémie jewelry so much less than jewelry in retail stores?

How do I take care of my jewelry? GOLD AND PLATINUM JEWELRY  Most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Please be sure to avoid exposing gold jewelry to household bleach or harsh chemicals, which will quickly cause

How do I stay up to date on new collections?

What do I do if something I want is out of stock?

Where is your jewelry made?

Are the diamonds you use conflict-free?

Can I purchase a Noémie Gift Card?

Can I combine my gift card or reward points with promotional codes?

How does your referral program work?

Where do I direct press requests?

Do you offer refurbishing services?

Are Gift With Purchase promotions available for discounted products?

How do I join the loyalty program?

How do I use my points?

Is there a minimum order value to use my points for a discount or free gift with purchase?

Loyalty Rewards

When will my order arrive?Updated 4 months ago