noemie

<p>To cancel, please send an email outlining your cancellation and your order information to&#xA0;<a data-is-link="mailto:help@hellonoemie.com" href="mailto:help@hellonoemie.com" id="isPasted" rel="nofollow noopener noreferrer" style=" text-decoration: none;" target="_blank">help@hellonoemie.com</a>. We will try our best to fulfill your cancellation request in time, but cannot guarantee that your order will be cancelled before shipping. In the event that your order ships, you can simply reach out to us and request a complimentary Return Shipping Label.&#xA0;<br><br>*We do not offer the ability to cancel custom orders. If you receive a custom design you do not love we can re design it for you 2 more times. There are no refunds for custom orders over $10,000.</p>

To cancel, please send an email outlining your cancellation and your order information to help@hellonoemie.com. We will try our best to fulfill your cancellation request in time, but cannot guarantee that your order will be cancelled before shipping.

How do I cancel my order?

Ordering

What Payment Methods does Noémie Accept?

What is the easy monthly payment option and how does it work?

Why am I being charged Sales tax on my order?

What does it mean when you say an IGI certificate is included with a purchase?

Can I include a personalized gift message with my purchase?

When will my order arrive?

Where does Noémie jewelry ship from?

Will I need to sign for my package?

Will my purchase be insured?

Does Noémie ship internationally?

Do you ship to PO or APO/FPO Boxes?

Do you have recyclable packaging?

Will my jewelry arrive in a discreet box?

Shipping

What size ring should I get?

Do you have anywhere I can try Noémie jewelry on?

Sizing

How do I return my order?

I need help exchanging my order

What if I ordered the wrong size?

Does my order include a warranty?

When can I expect my refund?

Returns or Exchanges

Can you help me design a custom engagement ring?

How long does a custom order take?

Can I return my custom order?

How does the custom design process work?

Can you set my own stone in a custom piece?

Can I exchange for a different size?

Does my custom engagement ring come with a GIA certificate?

How do I take care of my engagement ring?

Do you offer repair services?

Custom Designs and Engagement Rings

Why is Noémie jewelry so much less than jewelry in retail stores?

How do I take care of my jewelry? GOLD AND PLATINUM JEWELRY  Most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Please be sure to avoid exposing gold jewelry to household bleach or harsh chemicals, which will quickly cause

How do I stay up to date on new collections?

What do I do if something I want is out of stock?

Where is your jewelry made?

Are the diamonds you use conflict-free?

Can I purchase a Noémie Gift Card?

Can I combine my gift card or reward points with promotional codes?

How does your referral program work?

Where do I direct press requests?

Do you offer refurbishing services?

Are Gift With Purchase promotions available for discounted products?

How do I join the loyalty program?

How do I use my points?

Is there a minimum order value to use my points for a discount or free gift with purchase?

Loyalty Rewards

How do I cancel my order?Updated 4 months ago